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From “participant” to “friend”: the role of Facebook engagement in ethnographic research

Prabash Aminda Edirisingha (Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK)
Jamal Abarashi (Department of Marketing, University of Otago, Dunedin, New Zealand)
Shelagh Ferguson (Department of Marketing, University of Otago, Dunedin, New Zealand)
Rob Aitken (Department of Marketing, Otago School of Business, University of Otago, Dunedin, New Zealand)

Qualitative Market Research

ISSN: 1352-2752

Article publication date: 11 September 2017

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Abstract

Purpose

The purpose of this paper is to illustrate the methodological significance and potential of integrating Facebook in ethnographic research. The authors discuss how friendly relationships with participants could be initiated, fostered and managed by incorporating Facebook in ethnographic data collection and how such relationships deepen ethnographic interpretation.

Design/methodology/approach

This paper focuses on the methodological implications of adopting “friendship as method” during ethnographic research. The discussion is premised upon a longitudinal, multi-method ethnographic research process exploring new family identity formation in Sri Lanka and New Zealand.

Findings

Building on friendship theories, the authors suggest that Facebook engagement helps overcome three challenges inherent to ethnographic research: gaining access and immersion, capturing multiple perspectives, and developing rich and thick interpretations. The findings illustrate that adopting Facebook as a platform to strengthen friendships with research participants expands the researcher’s field by enabling him to follow the ethics and pace of conventional friendship and by inspiring dialogical interaction with participants. Thus, it is suggested that Facebook helps diluting the power hierarchy in the participant–researcher relationship and encourages participants to reveal more subtle details of their mundane lived experiences.

Originality/value

Even though researchers have often used social media interactions in ethnographic research, there is no theoretical foundation to understand how such interactions could better inform the depth and richness of research phenomena. Particularly, considering the emerging significance of social media in personal identity construction, sustenance and enactment, it is import to understand how such mediums enable researchers overcome inherent methodological complexities. Therefore, this paper contributes to literature on conventional ethnography, netnography and friendship theories by presenting a theoretical framework to understand how Facebook interaction contributes to overcome challenges in conducting ethnographic research.

Keywords

Citation

Edirisingha, P.A., Abarashi, J., Ferguson, S. and Aitken, R. (2017), "From “participant” to “friend”: the role of Facebook engagement in ethnographic research", Qualitative Market Research, Vol. 20 No. 4, pp. 416-434. https://doi.org/10.1108/QMR-02-2016-0019

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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