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Conceptualizing corporate identity in a dynamic environment

Marwa Tourky (The Business School, University of Exeter, Exeter, UK and Faculty of Commerce, Tanta University, Tanta, Egypt)
Pantea Foroudi (Marketing, Branding, and Tourism Department (MBT), Middlesex University London, London, UK)
Suraksha Gupta (Newcastle University London, London, UK)
Ahmed Shaalan (School of Management, Cranfield University, Cranfield, UK and Faculty of Commerce, Tanta University, Tanta, Egypt)

Qualitative Market Research

ISSN: 1352-2752

Article publication date: 6 February 2020

Issue publication date: 22 March 2021

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706

Abstract

Purpose

This study aims to revisits the meaning of corporate identity (CI) in practice to identify its key dimensions and the interrelationships between them and to provide insights on how to operationalize the construct.

Design/methodology/approach

This study is based on a comprehensive literature review and qualitative research consisting of 22 semi-structured interviews with senior managers from 11 UK-leading companies, and three in-depth interviews with corporate brand consultants who worked closely with these firms in cognate areas.

Findings

The study identifies the following six key dimensions of CI in the UK industry: communication, visual identity, behavior, organizational culture, stakeholder management and founder value-based leadership.

Research limitations/implications

The focus on UK leading companies limits the generalizability of the results. Further studies should be conducted in other sectors and country settings to examine the relationships identified in the current study.

Originality/value

This study identifies the salient dimensions of CI and, for the first time, the role of founder transformational leadership, employee identification and top management behavioral leadership as key dimensions and sub-dimensions of CI. The study also provides novel insights about the measurements for these dimensions. Additionally, this study introduces a model for the interrelationships between CI dimensions and their influence on corporate image, based on rigorous theoretical underpinnings, which lays the foundation for future empirical testing.

Keywords

Citation

Tourky, M., Foroudi, P., Gupta, S. and Shaalan, A. (2021), "Conceptualizing corporate identity in a dynamic environment", Qualitative Market Research, Vol. 24 No. 2, pp. 113-142. https://doi.org/10.1108/QMR-01-2018-0003

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited