TY  - JOUR
AB  - Purpose This paper aims to contribute to the area of museum experience research, by exploring how consumers build stories to tell different experiences generated from a visit to a museum and by viewing these inductive findings in the light of recent research on consumption experiences (Lanier and Rader, 2015).Design/methodology/approach A qualitative study is conducted. Twenty-three narratives were analysed relating a visit to ZKM museum in Karlsruhe (Germany) using narrative analysis techniques, as they are suitable to capture sensations, emotions and feelings.Findings ZKM museum emerges from the analysis of the narratives as a cradle for stochastic experiences (Lanier and Rader, 2015). The narratives develop several episodes that correspond to performance and liberatory experiences. A reconceptualization of the museal experience is proposed as a mesh of performance, stochastic or liberatory episodes, that capture the subject’s perspective.Research limitations/implications The study was limited to students who were 19-23 years of age and to one museum. Future research should include a wider age group and other museums.Practical implications The findings provide useful insights for curators, educators and exhibit designers staging museal experiences.Social implications The findings provide a better understanding of different experiences occurring in the same experiential context and their meaning from the subject’s perspective.Originality/value Lanier and Rader (2015) typology has not yet been tested in a museal context. The findings suggest that the same context can generate a set of various episodes (performance, liberatory, stochastic) within a given experience. From a methodological perspective, the results show that qualitative approaches are relevant to segment the museal offer based on sought experiences.
VL  - 21
IS  - 4
SN  - 1352-2752
DO  - 10.1108/QMR-01-2017-0002
UR  - https://doi.org/10.1108/QMR-01-2017-0002
AU  - Roederer Claire
AU  - Filser Marc
PY  - 2018
Y1  - 2018/01/01
TI  - Revisiting the museum experience
T2  - Qualitative Market Research: An International Journal
PB  - Emerald Publishing Limited
SP  - 567
EP  - 587
Y2  - 2024/04/25
ER  -