Accessing care coordination information: the non-statutory sector contribution

Rowan Jasper (Personal Social Services Research Unit (PSSRU), University of Manchester, Manchester, UK)
Jane Hughes (Personal Social Services Research Unit (PSSRU), University of Manchester, Manchester, UK)
Caroline Sutcliffe (Personal Social Services Research Unit (PSSRU), University of Manchester, Manchester, UK)
Michele Abendstern (Personal Social Services Research Unit (PSSRU), University of Manchester, Manchester, UK)
Niklas Loynes (Personal Social Services Research Unit (PSSRU), University of Manchester, Manchester, UK)
David Challis (Personal Social Services Research Unit (PSSRU), University of Manchester, Manchester, UK)

Quality in Ageing and Older Adults

ISSN: 1471-7794

Publication date: 12 December 2016

Abstract

Purpose

The provision of information and advice for older people arranging their own care is a policy objective. The purpose of this paper is to explore the range and scope of web-based information about care coordination activities for older people in the non-statutory sector in England.

Design/methodology/approach

Non-statutory organisations were identified through a structured internet search. Services were screened to identify those providing at least one care coordination activity. A postal survey of services was conducted in 2014 and results compared with the initial findings of the web search.

Findings

Almost 300 services were identified, most of which were provided by three organisations: Age UK; Alzheimer’s Society; and the British Red Cross. Brokerage was the most frequently reported care coordination activity; the majority of services focussed on help to stay at home; and carers and older people (including those with dementia) were the target groups most often identified. Comparison of the two information sources revealed a significant agreement between two care coordination’s activities: compiling support plans and monitoring and review.

Research limitations/implications

Findings are based on a purposive sample of organisations and therefore care must be exercised in generalising from them.

Originality/value

This study is one of the first to systematically explore the nature and extent of information about care coordination activities provided by the non-statutory sector in England. It was conducted when policy advocated both an increased role for the non-statutory sector and an increase in self-directed support.

Keywords

Acknowledgements

This paper presents independent research funded by the National Institute for Health Research (NIHR) School for Social Care Research (SSCR). The views expressed in this paper are those of the authors and not necessarily those of the NIHR SSCR or the Department of Health, the NIHR or the NHS.

Citation

Jasper, R., Hughes, J., Sutcliffe, C., Abendstern, M., Loynes, N. and Challis, D. (2016), "Accessing care coordination information: the non-statutory sector contribution", Quality in Ageing and Older Adults, Vol. 17 No. 4, pp. 263-271. https://doi.org/10.1108/QAOA-07-2015-0033

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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