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The relationship between quality management practices, organizational innovation, and technical innovation in higher education

Mauro Sciarelli (Department of Economics Management and Institutions, University of Naples Federico II, Naples, Italy)
Mohamed Hani Gheith (Department of Economics Management and Institutions, University of Naples Federico II, Naples, Italy)
Mario Tani (Department of Economics Management and Institutions, University of Naples Federico II, Naples, Italy)

Quality Assurance in Education

ISSN: 0968-4883

Article publication date: 7 May 2020

Issue publication date: 14 July 2020

756

Abstract

Purpose

This paper aims to investigate the effects of quality management practices (QMPs) on innovation in higher education (HE), and how organizational innovation (OI) may influence technical innovation.

Design/methodology/approach

The hypotheses were tested with partial least squares structural equation modeling on a sample of 449 valid responses by faculty members in Naples (Italy) public universities.

Findings

The findings support the interdependent relationships between QMPs and their positive impact on innovation. It was found that some QMPs impact on innovation through people and process management, and that OI predicts the technical one.

Practical implications

Directors should recognize the differences between QMPs to implement effective quality management (QM) strategy. Furthermore, they should combine technical and OIs.

Originality/value

Despite the existence of several studies on QM and innovation in manufacturing and services, there are only a few in HE. Based on a multi-dimensional QM approach, this paper investigates the different effects each QMP has on both the other QMPs and innovation in HE.

Keywords

Citation

Sciarelli, M., Gheith, M.H. and Tani, M. (2020), "The relationship between quality management practices, organizational innovation, and technical innovation in higher education", Quality Assurance in Education, Vol. 28 No. 3, pp. 137-150. https://doi.org/10.1108/QAE-10-2019-0102

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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