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Dimensions driving business student satisfaction in higher education

Mazirah Yusoff (University of Wollongong Programs, INTI International College Subang, Subang Jaya, Malaysia)
Fraser McLeay (Newcastle Business School, Northumbria University, Newcastle, UK)
Helen Woodruffe-Burton (Newcastle Business School, Northumbria University, Newcastle, UK)

Quality Assurance in Education

ISSN: 0968-4883

Article publication date: 2 February 2015

Abstract

Purpose

This study aims to identify the dimensions of business student satisfaction in the Malaysian private higher educational environment and evaluate the influence that demographic factors have on satisfaction.

Design/methodology/approach

A questionnaire was developed and distributed to 1,200 undergraduate business students at four private higher educational (PHE) institutions in Malaysia. Exploratory factor analysis was used to identify the underlying dimensions that drive student satisfaction. ANOVA and t-tests were conducted to evaluate the influence that demographic factors have on the results.

Findings

Factor analysis resulted in the adoption of a 12-factor solution from an original set of 53 satisfaction items. The results also indicated the influence of demographic factors on the level of business student satisfaction.

Originality/value

This study identified 12 factors or the underlying dimensions that drive business student satisfaction in the Malaysian PHE. The 12 factors are: professional comfortable environment; student assessments and learning experiences; classroom environment; lecture and tutorial facilitating goods; textbook and tuition fees; student support facilities; business procedures; relationship with teaching staff; knowledgeable and responsive faculty; staff helpfulness; feedback; and class sizes. Understanding these factors could help educational institutions to better plan their strategies and inform academics interested in studying student satisfaction.

Keywords

Citation

Yusoff, M., McLeay, F. and Woodruffe-Burton, H. (2015), "Dimensions driving business student satisfaction in higher education", Quality Assurance in Education, Vol. 23 No. 1, pp. 86-104. https://doi.org/10.1108/QAE-08-2013-0035

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited