TY  - JOUR
AB  - Purpose At the invitation of the Programme for the International Assessment of Adult Competencies (PIAAC), this paper aims to examine advances in survey interviewer monitoring and make recommendations on minimizing the effect of interviewers on survey results.Design/methodology/approach The authors first provide an overview of the most recent literature on interviewer effects, quality assurance and quality control. Here, they draw upon recent publications such as the cross-cultural survey guidelines (www.ccsg.isr.umich.edu) and newly published or in-press material specifically addressing these issues in multicultural, multinational and multiregional (3MC) contexts.Findings The authors discuss trends and innovations in quality assurance and quality control in 3MC studies and draw upon examples from international surveys that are using cutting-edge and innovative approaches to monitor interviewer behavior and minimize interviewer effects.Originality/value With a view to continuous quality improvement, the authors conclude with concrete recommendations for PIAAC to consider for the next cycle. Many of the recommendations have general relevance for other large-scale cross-national surveys.
VL  - 26
IS  - 2
SN  - 0968-4883
DO  - 10.1108/QAE-06-2017-0032
UR  - https://doi.org/10.1108/QAE-06-2017-0032
AU  - Cibelli Hibben Kristen
AU  - Pennell Beth-Ellen
AU  - Scott Lesli
PY  - 2018
Y1  - 2018/01/01
TI  - Interviewer effects in multicultural, multinational and multiregional surveys
T2  - Quality Assurance in Education
PB  - Emerald Publishing Limited
SP  - 278
EP  - 289
Y2  - 2024/04/25
ER  -