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Higher education pre- to post-COVID-19: student and faculty perceptions

Gaby Probst (Department of Bachelor, Haute ├ęcole de gestion Fribourg HES SO University of Applied Sciences and Arts Western Switzerland, Fribourg, Switzerland)
Laura Zizka (Department of Learning, EHL Hospitality Business School, HES SO University of Applied Sciences and Arts Western Switzerland, Lausanne, Switzerland)

Quality Assurance in Education

ISSN: 0968-4883

Article publication date: 17 June 2024

Issue publication date: 27 June 2024




Higher education institutions (HEIs) seek innovative approaches to attract students. Since the COVID-19 pandemic, many HEIs have considered diversification through digitalization. From the initial urgency to implement technology at the start of the pandemic to a gradual acceptance over time, HEIs witnessed a shift in perceptions. This paper aims to explore the evolution of the use of technology in HEI classrooms from pre- to post-Covid-19 as seen through the eyes of students and faculty members.


Seven surveys were conducted from March 2020 to January 2023 with faculty members and students at one business HEI in Switzerland. This longitudinal study analyzed the perceptions of faculty and students regarding technology in the ever-changing HEI environments. These results have been used to make practical recommendations for future HEI classroom settings.


The findings reveal that the social aspect must be considered when implementing technology into HEIs. Faculty members and students need appropriate training and adequate resources to engage with the technology in and outside the classroom. The results suggest that one result of the pandemic was a greater acceptance of blended learning practices in traditional business education.


The pandemic has left long-lasting effects on teaching and learning. While many HEIs revert to traditional ways, the authors suggest the need to embrace technology that encourages engagement and authentic teaching and learning. HEIs must listen to their faculty members and students, to create more innovative learning environments.



Probst, G. and Zizka, L. (2024), "Higher education pre- to post-COVID-19: student and faculty perceptions", Quality Assurance in Education, Vol. 32 No. 3, pp. 445-459.



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