TY  - JOUR
AB  - Purpose– This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection. Design/methodology/approach– A case study of the Six Sigma approach being used to improve student support at a university computer help desk was used. An error related to the timeliness of service was defined and improved over the course of the project. Findings– The Six Sigma approach was useful for improving timely service, but a methodology for selecting the project was needed by the project leader. Using such a methodology would have ensured higher probability of project success. Practical implications– This framework provides directions for selecting a Six Sigma project in a higher educational setting. The weighted scorecard method is presented and may be used for selecting a project which would likely be the most efficient use of time and resources. Originality/value– While project selection methodologies have been published with regard to Six Sigma projects in business, this paper fills the need for selection criteria as they relate to higher educational settings.
VL  - 23
IS  - 1
SN  - 0968-4883
DO  - 10.1108/QAE-04-2014-0014
UR  - https://doi.org/10.1108/QAE-04-2014-0014
AU  - Holmes Monica C.
AU  - Jenicke Lawrence O.
AU  - Hempel Jessica L.
PY  - 2015
Y1  - 2015/01/01
TI  - A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach
T2  - Quality Assurance in Education
PB  - Emerald Group Publishing Limited
SP  - 30
EP  - 46
Y2  - 2024/09/26
ER  -