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Factors affecting the satisfaction of an online community for archive management in Taiwan

Fang-Ming HSU (Department of Information Management, National Dong Hwa University, Hualien, Taiwan)
Tser-Yieth Chen (Graduate Institute of International Business, National Taipei University, Taipei, Taiwan)
Chiu-Tsu Fan (Department of Business Administration, Tungnan University, Taipei, Taiwan)
Chun-Min Lin (Department of Information Management, National Dong Hwa University, Hualien, Taiwan)
Chu-Mei Chiu (Department of Information Management, National Dong Hwa University, Hualien, Taiwan)

Program: electronic library and information systems

ISSN: 0033-0337

Article publication date: 2 February 2015

Abstract

Purpose

The purpose of this paper is to investigate the relationship between the richness of information and the satisfaction of participants in an online community regarding archive management in Taiwan.

Design/methodology/approach

An investigation was deployed to attendants in 20 training courses created by the National Archives Administration (NAA) in Taiwan for records staff on the topic of digital preservation. The responses were collected from respondents who were participating in an online community for archive management. Through structural equation modeling method, this study examined the effects of channel richness, information transparency and accessibility of archive to brand image and trust and then continued to the satisfaction of professional participants to archive management in an online community.

Findings

Appropriate disclosure of information regarding archiving can effectively improve the satisfaction of participants in the online community to archive. Channel richness of communication, information transparency and accessibility of archive significantly affect the brand image of archive and the trust of participants to archivists and finally affect the satisfaction of participants in the online community towards archive management.

Practical implications

The larger the amount of information exchanged, the more the trust among participants and the better brand image of the archives. The more trust and brand image exists among participants, the more satisfaction they will obtain from archive management.

Originality/value

The results can provide a strategic direction for managers of the national archive and the online community in government agencies to allocate resources for enhancing the information richness and the image of archive as well as achieving the satisfaction of participants in the professional community.

Keywords

Acknowledgements

The authors would like to thank the National Archives Administration of the Republic of China for financially supporting this research.

Citation

HSU, F.-M., Chen, T.-Y., Fan, C.-T., Lin, C.-M. and Chiu, C.-M. (2015), "Factors affecting the satisfaction of an online community for archive management in Taiwan", Program: electronic library and information systems, Vol. 49 No. 1, pp. 46-62. https://doi.org/10.1108/PROG-12-2012-0068

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited