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Factors affecting cultural intelligence and its impact on job performance: Role of cross-cultural adjustment, experience and perceived social support

Jeevan Jyoti (Department of Commerce, University of Jammu, Jammu, India)
Sumeet Kour (Department of Commerce, University of Jammu, Jammu, India)

Personnel Review

ISSN: 0048-3486

Publication date: 5 June 2017

Abstract

Purpose

The purpose of this paper is to examine the impact of social intelligence (SQ) and emotional intelligence (EQ) on cultural intelligence (CQ) and to further examine the mediating role played by cross-cultural adjustment (CCA) in the relationship between CQ and job performance. Furthermore, the role played by experience and perceived social support between CQ and CCA has also been assessed.

Design/methodology/approach

Data were collected from 342 managers working in nationalized banks in J&K (India). Exploratory factor analysis was used for scale purification. Data were validated using confirmatory factor analysis and hypotheses have been tested through structural equation modeling.

Findings

The study reveals that EQ and SQ significantly affect CQ. In addition, CCA mediates the relationship between CQ and job performance. Finally, perceived social support and experience moderates the relationship between CQ and CCA. The implications and limitations of the study have also been discussed.

Research limitations/implications

The study is cross-sectional in nature. The study has been carried out in the Indian cultural context, which can be extended to other Asian countries.

Practical implications

The study enhances the knowledge about CQ as an effective intercultural competency. Organization can use the CQ scale as a selection tool.

Originality/value

This study empirically examined the relationship between the predictors and the outcomes of CQ. Further, the study examines the moderated mediation effect of the interaction of CQ and experience and CQ and perceived social support through CCA on job performance.

Keywords

Citation

Jyoti, J. and Kour, S. (2017), "Factors affecting cultural intelligence and its impact on job performance: Role of cross-cultural adjustment, experience and perceived social support", Personnel Review, Vol. 46 No. 4, pp. 767-791. https://doi.org/10.1108/PR-12-2015-0313

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited