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Structural empowerment and organisational citizenship behaviour: The mediating–moderating effect of job satisfaction

Genuine Narzary (School of Management and Labour Studies, Tata Institute of Social Sciences, Mumbai, India)
Sasmita Palo (School of Management and Labour Studies, Tata Institute of Social Sciences, Mumbai, India)

Personnel Review

ISSN: 0048-3486

Article publication date: 27 February 2020

Issue publication date: 21 September 2020

Abstract

Purpose

The present study aims at investigating mediating–moderating effect of job satisfaction between structural empowerment and organisational citizenship behaviour.

Design/methodology/approach

The study was conducted using standardised questionnaires. Responses were gathered from 178 auxiliary nurse and midwives working in primary health care centres in Chirang and Kokrajhar districts of Assam. Census method of data collection was adopted. The mediating–moderating effect of job satisfaction was assessed using the structural equation modelling.

Findings

Structural equation modelling result shows that structural empowerment has significant and positive effect on job satisfaction (0.68) and organisational citizenship behaviour (0.37). Job satisfaction has significant and positive effect on organisational citizenship behaviour (0.39). Job satisfaction significantly mediates-moderates (0.23) between structural empowerment and organisational citizenship behaviour.

Research limitations/implications

Given the only female auxiliary nurse and midwives and comparatively small sample obtained in this study, no attempt should be made to generalise these findings to other nurses or organisations. All data were obtained through a self-report survey, presenting a possibility for common method bias.

Practical implications

Promoting structural empowerment may help medical officer (supervisor) to increase auxiliary nurse and midwives’ level of job satisfaction and promote organisational citizenship behaviour.

Originality/value

This is the first study conducted on the mediating–moderating effect of job satisfaction on the relationship between structural empowerment and organisational citizenship behaviour among auxiliary nurse and midwives workings in rural and semi-urban areas in Assam (India).

Keywords

Citation

Narzary, G. and Palo, S. (2020), "Structural empowerment and organisational citizenship behaviour: The mediating–moderating effect of job satisfaction", Personnel Review, Vol. 49 No. 7, pp. 1435-1449. https://doi.org/10.1108/PR-11-2019-0632

Publisher

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Emerald Publishing Limited

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