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HRM roles in cross culture training provision: insights from Israeli companies

Michal Perlstein (Oxford Brookes University, Oxford, UK)
Sylwia Ciuk (Oxford Brookes University, Oxford, UK)

Personnel Review

ISSN: 0048-3486

Article publication date: 20 August 2018

Issue publication date: 21 January 2019

1344

Abstract

Purpose

The purpose of this paper is to contribute to cross culture training (CCT) literature by exploring the HR managers roles in CCT provision and the reasons affecting the given role enactment.

Design/methodology/approach

This exploratory study is based on in-depth interviews with 15 Israeli HR managers in charge of the provision of CCT in their respective companies and five interviews with CCT professionals who provide CCT training for a wide range of companies operating in Israel.

Findings

The study highlights the significant impact of HR managers’ awareness and perceptions of CCT on its provision and discusses a related self-perpetuating cycle of current practice reinforcement that limits the likelihood of practice improvement.

Research limitations/implications

The limitations of the exploratory design of the study call for further research on HR roles in CCT provision.

Practical implications

The findings suggest that HR managers partly design and implement practice according to what they believe are unmet expatriate needs and what they perceive as effective HR tools. The authors discuss the practical value of raising their awareness not only of CCT designs and methodologies, but also of the complexities of expatriate adjustment and the opportunities offered by rigorous evaluation of current practice.

Originality/value

The study departs from the dominant focus in the literature on the content and methodologies of CCT and instead explores the neglected role of HR managers in CCT provision.

Keywords

Citation

Perlstein, M. and Ciuk, S. (2019), "HRM roles in cross culture training provision: insights from Israeli companies", Personnel Review, Vol. 48 No. 1, pp. 273-287. https://doi.org/10.1108/PR-10-2016-0279

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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