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Managerial tactics for communicating negative performance feedback

Michelle Brown (Department of Management and Marketing, University of Melbourne, Melbourne, Australia)
Carol T. Kulik (School of Management, University of South Australia, Adelaide, Australia)
Victoria Lim (Melbourne Human Resource Management Unit, Department of Management and Marketing, University of Melbourne, Melbourne, Australia)

Personnel Review

ISSN: 0048-3486

Article publication date: 1 August 2016

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Abstract

Purpose

Delivering negative feedback to employees is highly problematic for managers. Negative feedback is important in generating improvements in employee performance, but likely to generate adverse employee reactions. However, if managers do not address poor performance, good performers may become demoralized or exit the organization. The purpose of this paper is to investigate how managers communicate negative feedback and the factors that drive their choice of tactic.

Design/methodology/approach

The authors use interview data from practicing line managers with experience in delivering negative feedback to learn whether their tactic choices are consistent with Implicit (“best practice”) or Contingency (“best fit”) theory.

Findings

The authors identify five negative feedback tactics: evidence, emotive and communication tactics are foundation tactics while evidence + communication and evidence + emotive tactics are bundles of the foundation tactics. Managers apply a “best fit” approach from a set of “best practice” negative feedback options. The choice of negative feedback tactic is driven by the manager’s assessment of the “best fit” with the employee’s personality.

Research limitations/implications

Most of the managers believed that their negative feedback tactic had been effective. Future researchers should investigate which negative feedback tactics employees regard as most effective.

Practical implications

A best fit approach to the delivery of negative feedback requires organizations to give managers discretion in the delivery of negative feedback. Managers may mis-assess fit which can undermine the effectiveness of the appraisal process.

Originality/value

The authors focus on how negative feedback is communicated by managers. Existing research focusses on reactions to negative feedback without taking into account how it is delivered.

Keywords

Citation

Brown, M., Kulik, C.T. and Lim, V. (2016), "Managerial tactics for communicating negative performance feedback", Personnel Review, Vol. 45 No. 5, pp. 969-987. https://doi.org/10.1108/PR-10-2014-0242

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited