Helping behaviors convert negative affect into job satisfaction and creative performance

Yating Chuang (Graduate Institute of Information and Computer Education, National Taiwan Normal University, Taipei, Taiwan)
Hualing Chiang (Department of International Business, College of Management, National Taiwan University, Taipei, Taiwan)
Anpan Lin (Department of Civic Education and Leadership, National Taiwan Normal University, Taipei, Taiwan)

Personnel Review

ISSN: 0048-3486

Publication date: 24 July 2019



Drawing on mood regulation theories, the purpose of this paper is to examine the impact of employees’ coworker-helping behaviors (OCB-Is) on the relationships between prior negative affect and subsequent job satisfaction and creative performance. The authors hypothesize that employees’ work competence is a moderator of the relation between negative affect and OCB-Is.


Data were collected by the experience sampling method of self-rating (twice per day) and coworker-rating (once per day) over two weeks by 120 administrative employees and their coworkers in a university; 743 available days were obtained.


Multilevel modeling showed that self-rated negative affect during the morning was associated with coworker-rated OCB-Is during the afternoon; OCB-Is were positively associated with self-rated job satisfaction and coworker-rated creative performance during the afternoon; based on an indirect effect, OCB-Is mediated the relationships between negative affect and job satisfaction, and negative affect and creative performance; and employees with high-level work competences tended to engage in OCB-Is more than employees with low-level work competences when experiencing negative affect.


These findings suggest that OCB-Is create a positive reaction by converting negative affect into positive job satisfaction and creative performance and that employees’ work competence is the boundary condition.



Chuang, Y., Chiang, H. and Lin, A. (2019), "Helping behaviors convert negative affect into job satisfaction and creative performance", Personnel Review, Vol. ahead-of-print No. ahead-of-print.

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