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How assessment websites of academic libraries convey information and show value

Simone Clunie (Department of Special Collections, Florida Atlantic University, Boca Raton, Florida, USA)
Darlene Ann Parrish (Department of Library Assessment, Florida Atlantic University, Boca Raton, Florida, USA)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 10 August 2018

Issue publication date: 18 October 2018

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Abstract

Purpose

As libraries are required to become more accountable and demonstrate that they are meeting performance metrics, an assessment website can be a means for providing data for evidence-based decision making and an important indicator of how a library interacts with its constituents. The purpose of this paper is to share the results of a review of websites of academic libraries from four countries, including the UK, Canada, Australia and the USA.

Design/methodology/approach

The academic library websites included in the sample were selected from the Canadian Association of Research Libraries, Research Libraries of the United Kingdom, Council of Australian University Libraries, Historically Black College & Universities Library Alliance, Association of Research Libraries and American Indian Higher Education Consortium. The websites were evaluated according to the absence or presence of nine predetermined characteristics related to assessment.

Findings

It was discovered that “one size does not fit all” and found several innovative ways institutions are listening to their constituents and making improvements to help users succeed in their academic studies, research and creative endeavors.

Research limitations/implications

Only a sample of academic libraries from each of the four countries were analyzed. Additionally, some of the academic libraries were using password protected intranets unavailable for public access. The influences of institutional history and country-specific practices also became compelling factors during the analysis.

Originality/value

This paper seeks to broaden the factors for what is thought of as academic library assessment with the addition of qualitative and contextual considerations.

Keywords

Citation

Clunie, S. and Parrish, D.A. (2018), "How assessment websites of academic libraries convey information and show value", Performance Measurement and Metrics, Vol. 19 No. 3, pp. 203-212. https://doi.org/10.1108/PMM-12-2017-0061

Publisher

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Emerald Publishing Limited

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