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Contextualizing library assessment within a broader ecosystem: Proposed models for linking the strategic to the micro

Christine Madsen (Athenaeum21, Oxford, UK) (Oxford e-Research Centre, University of Oxford, Oxford, UK)
Megan Hurst (Athenaeum21 Consulting, Salem, Massachusetts, USA)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 5 February 2018

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Abstract

Purpose

The purpose of this paper is to draw a picture of the current landscape of library assessment based on the data gathered in interviews. The authors will focus specifically on the continuum between micro and strategic assessment and share the lessons learned from diverse institutions and geographies about how to build a culture of assessment.

Design/methodology/approach

Between 2015 and 2017, the researchers have interviewed more than 75 library directors and leaders, library assessment practitioners, and academic experts on four continents about library assessment and its current state in their institutions.

Findings

The results reveal a varied landscape, with libraries in widely varying stages of assessment performance and readiness.

Originality/value

This paper presents the results of a large-scale study over more than two years. More than 75 people have been interviewed in five countries. The scale and scope of the work is both significant and unique.

Keywords

Citation

Madsen, C. and Hurst, M. (2018), "Contextualizing library assessment within a broader ecosystem: Proposed models for linking the strategic to the micro", Performance Measurement and Metrics, Vol. 19 No. 1, pp. 18-29. https://doi.org/10.1108/PMM-09-2017-0042

Publisher

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Emerald Publishing Limited

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