Investigating the impact of usage factors on satisfaction and intention to use e-resources

Abstract

Purpose

Present research analyzes and evaluates the impact of e-resources usage factors (training modes, awareness, influencers, utilitarian benefits and ease of use) towards satisfaction and intention to use these e-resources.

Design/methodology/approach

The data for present study were collected from postgraduate students of Delhi (India) and 248 valid responses were received through the survey. After reliability and validity tests, structural relationships between variables were studied.

Findings

The present study revealed that all five factors significantly affected satisfaction and intention to use e-resources. However, influencers were found to have the highest impact on satisfaction and intention to use e-resources.

Originality/value

The present study is a maiden attempt to explore the impact of e-resources usage factors on satisfaction and intention to use by postgraduate students at management schools in Delhi, India.

Citation

Vandana, Garg, R.J., Kumar, V. and Singh, A.K. (2023), "Investigating the impact of usage factors on satisfaction and intention to use e-resources", Performance Measurement and Metrics, Vol. 24 No. 1, pp. 1-11. https://doi.org/10.1108/PMM-08-2021-0042