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Investigating the impact of usage factors on satisfaction and intention to use e-resources

Vandana (Symbiosis Institute of International Business (SIIB), Symbiosis International (Deemed University) (SIU), Pune, India)
Ruchi Jain Garg (School of Business Studies, Sharda University, Greater Noida, India)
Vinod Kumar (Symbiosis Institute of Business Management (SIBM), Symbiosis International (Deemed University) (SIU), Pune, India)
Alok Kumar Singh (Indian Institute of Management, Nagpur, India)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 13 December 2022

43

Abstract

Purpose

Present research analyzes and evaluates the impact of e-resources usage factors (training modes, awareness, influencers, utilitarian benefits and ease of use) towards satisfaction and intention to use these e-resources.

Design/methodology/approach

The data for present study were collected from postgraduate students of Delhi (India) and 248 valid responses were received through the survey. After reliability and validity tests, structural relationships between variables were studied.

Findings

The present study revealed that all five factors significantly affected satisfaction and intention to use e-resources. However, influencers were found to have the highest impact on satisfaction and intention to use e-resources.

Originality/value

The present study is a maiden attempt to explore the impact of e-resources usage factors on satisfaction and intention to use by postgraduate students at management schools in Delhi, India.

Keywords

Citation

Vandana, Garg, R.J., Kumar, V. and Singh, A.K. (2022), "Investigating the impact of usage factors on satisfaction and intention to use e-resources", Performance Measurement and Metrics, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/PMM-08-2021-0042

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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