Developing a matrix and using self-reported scoring to measure librarian engagement on campus

Abstract

Purpose

The library’s strategic plan calls for the author to “Transform the role of the subject liaison librarian to better engage the campus community.” This statement specifically focusses on the aspect of the liaison role that builds relationships with the campus partners, “to better engage the campus community.” And like the peers, liaison librarians at this mid-size research institution have been struggling not only with implementing but also determining how to measure this new role. The purpose of this paper is to develop one measure of librarian engagement with the campus community.

Design/methodology/approach

The author developed a “campus relationship matrix” that articulates dozens of products that could potentially be the result of liaison work, such as co-authoring a grant proposal, developing a class, co-presenting a workshop on article impact metrics, etc. These relationship products were generated by examining the own work and by scanning liaison responsibility statements from other institutions. These products fall into three relationship status levels: emergent, generative, and productive. Each subject librarian was asked to rate his and her relationship with each department he or she serves. Additionally, in order to achieve consistency across the organization in understanding of three relationship levels, the author engaged in an exercise to calibrate the categorization of these work products. During this exercise and through the discussions, greater nuances were revealed about what the author is hoping to achieve with the strategic goal. A review and summary of the ratings is presented.

Findings

Baseline counts of relationship types were completed. The author is working to establish goals for next year’s comparisons. In actuality, the specific goals matters much less than the conversations surrounding these results about what work the author should be doing and why and how is valued.

Originality/value

This study presents a tool useful for the exploration and measure of librarian relationships with campus.

Citation

Broughton, K. (2016), "Developing a matrix and using self-reported scoring to measure librarian engagement on campus", Performance Measurement and Metrics, Vol. 17 No. 2, pp. 142-149. https://doi.org/10.1108/PMM-04-2016-0018