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A review of facilities management performance measurement

Daniel Amos (Department of Estate Management, Kumasi Technical University, Kumasi, Ghana) (Centre for Building, Construction and Tropical Architecture, University of Malaya, Kuala Lumpur, Malaysia)
Zairul Nisham Musa (Department of Estate Management, Faculty of the Built Environment, University of Malaya, Kuala Lumpur, Malaysia)
Cheong Peng Au-Yong (Centre for Building, Construction and Tropical Architecture, University of Malaya, Kuala Lumpur, Malaysia)

Property Management

ISSN: 0263-7472

Publication date: 19 August 2019

Abstract

Purpose

The purpose of this paper is to present a comprehensive review of facilities management (FM) performance measurement (PM) research within the past two decades to understand existing gaps in FM PM literature.

Design/methodology/approach

The paper employs a systematic approach to review papers in FM PM published from 1997 to 2017. The articles published in selected peer-reviewed international journals in the last 20 years were collected by conducting literature search in the Web of Science and Scopus databases. The content of the papers were scrutinized to understand the gap in literature.

Findings

The review depicts a slow pace of FM PM research characterized by diverse and fragmented performance measures, whereas the existing PM frameworks are at the nascent stage.

Research limitations/implications

The judgments of the paper are based on the 54 papers selected for the critical review and analysis that should be treated as key issues in FM PM research agenda. The review also excludes energy management.

Originality/value

The paper identifies the gaps in the current PM literature in FM and set propositions for future research which is of utility and relevance to FM researchers more especially on the existing conceptual frameworks. To the best of the authors’ knowledge, this paper is the first attempt to conduct a review on FM PM in the extant literature.

Keywords

Citation

Amos, D., Musa, Z.N. and Au-Yong, C.P. (2019), "A review of facilities management performance measurement", Property Management, Vol. 37 No. 4, pp. 490-511. https://doi.org/10.1108/PM-08-2018-0051

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited