TY - JOUR AB - Purpose Twitter as a social tool allows people to express their views, emotions or communicate information within brevity of 140 character limit. It has provided an opportunity to researchers to tab users’ expressions on social or political issues, be it natural calamity, elections and alike. The purpose of this paper is to assess how people explored Twitter to express their views regarding state assembly elections of Jammu and Kashmir (India).Design/methodology/approach The authors performed content analysis of 4,537 tweets that were posted by 1,420 different Twitter users over a period of 78 days (October 30, 2014 through January 15, 2015).Findings Users were found to be active on the days of polling while post-polling period witnessed a huge influx in particular on the day of voting and declaration of results. Nearly 94 percent users have posted around 50 percent of tweets and there were only 81 handles which posted remaining 50 percent tweets. In additions to people, news agencies, anonymous groups and social/political groups have expressed their views on this event. Nearly one-fourth tweets were retweeted and one-fourth tweets were marked favorite. Users have mostly providing news updates or personnel commentaries about the election process.Originality/value The study is first of its kind using Twitter to represent the sentiments of people during floods. VL - 40 IS - 7 SN - 1468-4527 DO - 10.1108/OIR-10-2015-0330 UR - https://doi.org/10.1108/OIR-10-2015-0330 AU - Gul Sumeer AU - Mahajan Iram AU - Nisa Nahida Tun AU - Shah Tariq Ahmad AU - Asifa Jan AU - Ahmad Suhail PY - 2016 Y1 - 2016/01/01 TI - Tweets speak louder than leaders and masses: An analysis of tweets about the Jammu and Kashmir elections 2014 T2 - Online Information Review PB - Emerald Group Publishing Limited SP - 900 EP - 912 Y2 - 2024/09/21 ER -