To read this content please select one of the options below:

The role of service quality in achieving sustainable development goal 3: shaping students' psychological well-being in an Egyptian higher education context

Shrouk Abdelnaeim (German University in Cairo, Cairo, Egypt)
Noha El-Bassiouny (German University in Cairo, Cairo, Egypt)
Christian Hauser (Swiss Institute for Entrepreneurship (SIFE), University of Applied Sciences Graubünden, Chur, Switzerland)

Management & Sustainability: An Arab Review

ISSN: 2752-9819

Article publication date: 3 October 2023

122

Abstract

Purpose

This study aims at exploring the role of higher education service quality in affecting students' psychological well-being through the lens of the sustainable development goals. This purpose is achieved through investigating the effects of functional and technical service quality dimensions on six psychological well-being dimensions, namely, environmental mastery, autonomy, self-acceptance, positive relationships with others, personal growth and purpose in life.

Design/methodology/approach

Using a survey, data were collected from 453 Egyptian students. The hypotheses are tested using structural equation modeling via SmartPLS 4. The study's limitations are the inability to use probability sampling techniques and length of the survey that led to low response rates.

Findings

The results show that functional service quality is positively associated with students' autonomy, positive relationships with others and self-acceptance, while functional service was found insignificant in affecting environmental mastery or self-acceptance. Further, positive results are found in the relationship between technical service quality and students' environmental mastery and self-acceptance. On the other hand, a negative relationship is detected between technical service quality and students' personal growth. Lastly, technical service quality is found to be insignificant in affecting students' autonomy or personal relationships with others.

Originality/value

This study responds to calls for more studies investigating how service quality can shape and affect customer well-being. Furthermore, this is the first study to investigate the different roles played by functional and technical service quality in affecting six psychological well-being dimensions of higher education students. Drawing on a sample of 453 Egyptian students, this study provides a novel contribution about the Egyptian higher education context, which is both understudied in the service literature and the well-being literature.

Keywords

Citation

Abdelnaeim, S., El-Bassiouny, N. and Hauser, C. (2023), "The role of service quality in achieving sustainable development goal 3: shaping students' psychological well-being in an Egyptian higher education context", Management & Sustainability: An Arab Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/MSAR-07-2023-0036

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

Related articles