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The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance

Aaron Cohen (Department of Public Administration, School of Political Science, University of Haifa, Haifa, Israel)
Mohamed Abedallah (Department of Public Administration, School of Political Science, University of Haifa, Haifa, Israel)

Management Research Review

ISSN: 2040-8269

Article publication date: 19 January 2015

Abstract

Purpose

This study aims to examined the relationship between emotional intelligence (EI), self-efficacy and two outcome variables: in-role performance and organizational citizenship behavior (OCB). The study also examined whether burnout mediates this relationship. The target population included Arab teachers in Israel.

Design/methodology/approach

A survey was performed. Usable questionnaires were returned by 221 teachers; therefore, the response rate was 88 per cent.

Findings

Hierarchical linear models and mediation analyses showed that EI and self-efficacy are related to OCB, and in-role performance and burnout have a strong and negative relationship with the outcome variables. Mediation analysis using Preacher and Hayes’s (2004, 2008) approach showed that burnout mediates the relationship of EI and self-efficacy with the three outcome variables.

Practical implications

The findings emphasize the role of the two personal variables examined here as important determinants of job performance and OCB, and demonstrate the importance of burnout in understanding OCB.

Originality/value

This study will contribute to the literature on OCB and work performance by examining the rarely researched relationships between EI and self-efficacy, on the one hand, and between OCB and in-role performance, on the other. Further, this study will argue that burnout mediates the relationship between these personal and outcome variables.

Keywords

Citation

Cohen, A. and Abedallah, M. (2015), "The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance", Management Research Review, Vol. 38 No. 1, pp. 2-28. https://doi.org/10.1108/MRR-10-2013-0238

Publisher

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Emerald Group Publishing Limited

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