Guanxi and intra-organizational conflicts: evidence from Chinese logistics industry

Atif Saleem Butt (Department of Management, American University of Ras Al Khaimah, Ras Al Khaimah, United Arab Emirates)

Management Research Review

ISSN: 2040-8269

Publication date: 15 April 2019

Abstract

Purpose

The purpose of this paper is to understand conflicts that develop between managers and their respective firms when a personal relationship is present between managers of buying and supplying firms in the Chinese logistics industry.

Design/methodology/approach

This research uses a case study methodology to allow for an assessment of the conflicts that emerge between managers and their respective firms when a personal relationship is present between them.

Findings

The findings reveal conflicts between managers and their respective firms as a result of personal relationship between managers buying and selling logistics services in China.

Research limitations/implications

This study uses semi-structured interviews with Chinese senior managers to explore intra-organizational conflicts, which develop as a result of personal relationships embedded within buyer–supplier relationships. The generalizability of the findings will have to be empirically examined in future research.

Practical implications

Chinese firms can use the findings to understand conflicts, which arise between managers and their respective firms when a personal relationship is present between managers engaged in the process of buying and selling logistics services.

Originality/value

A notable gap in buyer–supplier relationship literature, specifically in Chinese business culture, is an unfulfilled need for research examining intra-organizational conflicts, when a personal relationship is present between managers of buying and supplying firms in the logistics industry. This paper addresses this gap.

Keywords

Citation

Butt, A. (2019), "Guanxi and intra-organizational conflicts: evidence from Chinese logistics industry", Management Research Review, Vol. 42 No. 4, pp. 495-505. https://doi.org/10.1108/MRR-05-2018-0193

Download as .RIS

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.