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Employee’s reciprocation of organizational support and leader – member exchange

Ishfaq Ahmed (Hailey College of Commerce, University of the Punjab, Pakistan and Faculty of Management, Universiti Teknologi Malaysia, Johor Bahru, Malaysia)
Wan Khairuzzaman Wan Ismail (International Business School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia)
Salmiah Mohamad Amin (International Business School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia)

Management Research Review

ISSN: 2040-8269

Publication date: 14 October 2014

Abstract

Purpose

This paper aims to investigate the association between leader–member exchange (LMX) and perceived organizational support (POS) and their impact on job involvement, in-role performance and extra-role behavior.

Design/methodology/approach

Data were collected via questionnaire from 231 employees selected from 40 branches of top ten banks in Pakistan. Banks were selected from the central bank Web site. Sample was selected using multistage sampling technique.

Findings

Findings of the study reveal that LMX is an important predictor of employees’ perception of organizational support and job involvement. It is also evident that POS mediate the relation of LMX and job involvement. Further inquiry proves that job involvement created due to presence of support increases employees’ in-role performance and positively influences their extra-role behavior.

Originality/value

This study explores the unveiled association of LMX and POS, and mediation effects of POS on job outcomes.

Keywords

Citation

Ahmed, I., Khairuzzaman Wan Ismail, W. and Mohamad Amin, S. (2014), "Employee’s reciprocation of organizational support and leader – member exchange", Management Research Review, Vol. 37 No. 11, pp. 930-943. https://doi.org/10.1108/MRR-05-2013-0102

Publisher

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Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited