TY  - JOUR
AB  - Purpose– This study aims to investigate the implications of quality management system (QMS) practices in employees' attitudes relating to job involvement, job satisfaction, career satisfaction, and organizational commitment. Design/methodology/approach– This study was accomplished through the use of a questionnaire. Twenty hypotheses related to QMS practices and the employees' attitudes were formulated and tested. Findings– The results indicate that responsibility and teamwork have a significant and positive correlation with job involvement, job satisfaction, career satisfaction, as well as organizational commitment. Ongoing improvement and problem solving have significant implications in organizational commitment. In addition, training and education, as well as customer focus, did not demonstrate any favorable contribution to the employees' attitudes. Originality/value– The study recommends that management should be more committed to the development of quality practices to sustain and enhance employees' positive attitudes toward their job. Such practices are a competitive strategy to attract and retain competent employees.
VL  - 11
IS  - 3
SN  - 1536-5433
DO  - 10.1108/MRJIAM-01-2012-0468
UR  - https://doi.org/10.1108/MRJIAM-01-2012-0468
AU  - Batista Maria
AU  - Feijo Antonio
AU  - Silva Francisco
PY  - 2013
Y1  - 2013/01/01
TI  - Quality management and employees' attitudes: an example from certified enterprises
T2  - Management Research: The Journal of the Iberoamerican Academy of Management
PB  - Emerald Group Publishing Limited
SP  - 260
EP  - 279
Y2  - 2024/05/08
ER  -