Quality management and employees' attitudes: an example from certified enterprises

Maria Batista (Azores University, Ponta Delgada, Portugal)
Antonio Feijo (Azores University, Ponta Delgada, Portugal)
Francisco Silva (Azores University, Ponta Delgada, Portugal)

Management Research

ISSN: 1536-5433

Publication date: 11 November 2013



This study aims to investigate the implications of quality management system (QMS) practices in employees' attitudes relating to job involvement, job satisfaction, career satisfaction, and organizational commitment.


This study was accomplished through the use of a questionnaire. Twenty hypotheses related to QMS practices and the employees' attitudes were formulated and tested.


The results indicate that responsibility and teamwork have a significant and positive correlation with job involvement, job satisfaction, career satisfaction, as well as organizational commitment. Ongoing improvement and problem solving have significant implications in organizational commitment. In addition, training and education, as well as customer focus, did not demonstrate any favorable contribution to the employees' attitudes.


The study recommends that management should be more committed to the development of quality practices to sustain and enhance employees' positive attitudes toward their job. Such practices are a competitive strategy to attract and retain competent employees.



Batista, M., Feijo, A. and Silva, F. (2013), "Quality management and employees' attitudes: an example from certified enterprises", Management Research, Vol. 11 No. 3, pp. 260-279. https://doi.org/10.1108/MRJIAM-01-2012-0468

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