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Health-care workers’ knowledge and management skills of psychosocial and mental health needs and priorities of individuals with COVID-19

Ayman Hamdan Mansour (Faculty of Nursing-Al Ahliyya Amman University and School of Nursing, The University of Jordan, Amman, Jordan)
Ahmad N. Al Shibi (United Nations High Commissioner for Refugees, Amman, Jordan)
Anas H. Khalifeh (Prince Hamzah Hospital, Ministry of Health, Amman, Jordan and School of Nursing, The University of Jordan, Amman, Jordan)
Laith A. Hamdan Mansour (School of Medicine, The University of Jordan, Amman, Jordan)

Mental Health and Social Inclusion

ISSN: 2042-8308

Article publication date: 25 June 2020

Issue publication date: 21 August 2020

Abstract

Purpose

The purpose of this study is to identify the knowledge and management skills of health-care workers regarding psychosocial and mental health priorities and needs of individuals with COVID-19.

Design/methodology/approach

This is a cross-sectional descriptive study. The data collected conveniently from 101 health-care workers in Jordan directly managing care of individuals with COVID-19.

Findings

Health-care workers have moderate-to-high level of knowledge and management skills of psychological distress related to COVID-19; means ranged from 50%–70% agreement and confidence. In general, health-care workers were able to identify mental and psychosocial health needs and priorities at a moderate level. Health-care workers knowledge had a positive and significant correlation with age (r = 0.24, p = 0.012) and years of experience (r = 0.28, p = 0.004), and a significant difference was found in their management between those who are trained on psychological first aids and those who are not (t = −3.11, p = 0.003).

Practical implications

There is a need to train health-care workers to integrate psychosocial and mental health care to manage care psychological distress related to COVID-19.

Originality/value

This study is emphasizing the need for mental health psychosocial support training and in integration. Health-care workers providing care to individuals with COVID-19 are not aware of mental health priorities and needs of their patients. This paper contributes to the body of knowledge adding more understanding about competencies of health-care workers providing care and their preparedness to manage care individuals with COVID-19.

Keywords

Acknowledgements

Conflict of interest: The authors declare no conflict of interest.

Citation

Hamdan Mansour, A., Al Shibi, A.N., Khalifeh, A.H. and Hamdan Mansour, L.A. (2020), "Health-care workers’ knowledge and management skills of psychosocial and mental health needs and priorities of individuals with COVID-19", Mental Health and Social Inclusion, Vol. 24 No. 3, pp. 135-144. https://doi.org/10.1108/MHSI-04-2020-0022

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited