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Modeling and analyzing critical success factors for implementing environmentally sustainable practices in a public utilities organization: a case study

Fouzeya M. Albastaki (College of Engineering, University of Sharjah, Sharjah, United Arab Emirates)
Hamdi Bashir (College of Engineering, University of Sharjah, Sharjah, United Arab Emirates)
Udechukwu Ojiako (College of Engineering, University of Sharjah, Sharjah, United Arab Emirates) (Hull University Business School, Hull, UK)
Mohammad Shamsuzzaman (College of Engineering, University of Sharjah, Sharjah, United Arab Emirates)
Salah Haridy (College of Engineering, University of Sharjah, Sharjah, United Arab Emirates)

Management of Environmental Quality

ISSN: 1477-7835

Article publication date: 30 April 2021

Issue publication date: 22 June 2021

159

Abstract

Purpose

Despite the increasing number of studies investigating environmentally sustainable practices in different sectors, no research exists on the issues related to the success factors for implementing environmentally sustainable practices in the utilities sector. To partially fill this research gap, the purpose of this study is to empirically examine these success factors in a public utilities organization in the United Arab Emirates.

Design/methodology/approach

An integrated interpretive structural modeling and fuzzy cross-impact matrix multiplication applied to classification approach was implemented to identify the critical success factors (CSFs) and to model and analyze the relationships among them.

Findings

Thirteen CSFs were identified and the relationships among them were represented by a seven-level hierarchical graphical model, and six CSFs were identified as drivers of success: government policies, regulations and environmental awareness programs; organization sustainability strategies; top management commitment; organizational capabilities; social and environmental responsibility; and eco-knowledge.

Originality/value

This is first kind of study to identify CSFs for implementing environmentally sustainable practices in the utilities sector. The results could guide government policymakers and decision-makers in utilities organizations that are interested in implementing environmentally sustainable practices.

Keywords

Citation

Albastaki, F.M., Bashir, H., Ojiako, U., Shamsuzzaman, M. and Haridy, S. (2021), "Modeling and analyzing critical success factors for implementing environmentally sustainable practices in a public utilities organization: a case study", Management of Environmental Quality, Vol. 32 No. 4, pp. 768-786. https://doi.org/10.1108/MEQ-01-2021-0002

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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