Generating knowledge through micro-contradictions: the case of a nursing home for the elderly
ISSN: 0025-1747
Article publication date: 4 December 2020
Issue publication date: 31 August 2021
Abstract
Purpose
The purpose of this paper is to coordinate the different stages involved in designing a “CSR approach” in order to visualize and analyze micro-contradictions occurring between players in a multidisciplinary team.
Design/methodology/approach
This intervention research project was spread over three years and conducted within an establishment for dependent elderly people (EDE).
Findings
This research extends Engeström's work to highlight the micro-contradictions identified and their nature. These micro-contradictions are reduced and investigated through mediator artifacts incorporating new knowledge.
Research limitations/implications
The main limitation of the research study is that the authors were unable to completely validate Engeström's model, including the notion of instrument. The actors involved all belong to the same organization and use the same tools. This study would be worth repeating with a project team featuring actors from different organizations in order to grasp the concept of instruments used by individual actors.
Practical implications
On the managerial front, the authors draw managers' attention to the importance of collaborative construction of management tools, which can improve the governance of their organizations.
Originality/value
The originality of this paper is based on the opportunity for the long-term analysis of the relationship between potential disturbances and the generation of new knowledge during collaborative work involving a multidisciplinary team. This study is useful for this type of establishment, especially within the context of the current health crisis.
Keywords
Citation
Hofaidhllaoui, M., Satouri, T., Chouki, M. and Smida, A. (2021), "Generating knowledge through micro-contradictions: the case of a nursing home for the elderly", Management Decision, Vol. 59 No. 9, pp. 2101-2122. https://doi.org/10.1108/MD-02-2020-0193
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited