Co-creational leadership capability for driving health-care service innovation
ISSN: 1368-3047
Article publication date: 26 October 2020
Issue publication date: 24 November 2021
Abstract
Purpose
The purpose of this paper is to identify and explore leadership capability for driving value co-creation in health-care service innovation. The leadership theories developed for leading within organization boundaries can no longer apply when customers and multiple participants are collaborating for innovative services. This study uses the dynamic capability theory to identify leadership capability that supports value co-creation in health-care service innovation.
Design/methodology/approach
Two case studies of Australian mental health organizations are used to identify co-creational leadership capability. These organizations have successfully embedded co-creational leadership capability in organizational systems and structure as the dynamic capability.
Findings
The study is among the first one to identify the leadership capability from a service-dominant logic perspective. Drawing from dynamic capability theory, six characteristics of co-creational leadership capability are identified, namely, creating a combined world view, creating a shared vision, facilitating an environment of trust, facilitating knowledge creation and knowledge sharing, empowering choice and facilitating collaboration.
Originality/value
This research has extended the leadership and the value co-creation literature by identifying co-creational leadership capability to drive value co-creation agenda for improving organizational results and performance.
Keywords
Acknowledgements
This paper forms part of a special section “Enhancing Healthcare Performance Through Organizational Capabilities Alignment”, guest edited by Elio Borgonovi, Americo Cicchetti and Rocco Reina.
The author gratefully acknowledge the organizations for participating in this study. The author would also like to thank the editors and anonymous reviewers for their constructive feedback on earlier versions of this article. Funding: The author received no financial support for the research, authorship, and/or publication of this article.
Citation
Sharma, S. (2021), "Co-creational leadership capability for driving health-care service innovation", Measuring Business Excellence, Vol. 25 No. 4, pp. 434-451. https://doi.org/10.1108/MBE-11-2019-0117
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited