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Quality initiatives, quality awards and performance; contingency effect

Gururaj Upadhyaya (Department of Mechanical Engineering, N.M.A.M. Institute of Technology, (Visvesvaraya Technological University, Belagavi), Karnataka, India)
Subrahmanya Bhat K. (Department of Mechanical Engineering, N.M.A.M. Institute of Technology, (Visvesvaraya Technological University, Belagavi), Karnataka, India)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 8 October 2019

Issue publication date: 15 October 2019

167

Abstract

Purpose

This paper aims to explore the contingency effect of winning a specific Indian quality award (QA) on the correlation between interacting quality initiatives (QI) and QA with performance measures (PM) during the continuous improvement (CI) journey of Indian organizations.

Design/methodology/approach

Data collected from a survey were followed by validity and reliability analyzes of the instrument. Hypotheses were tested using Spearman’s correlation test and Fisher’s Z-test.

Findings

Similarities and differences among four Indian QA in terms of PM affected by the interacting QI and QA models during different phases of CI journey were identified.

Practical implications

Preliminary identification of PM that realistically reflected the adoption of QI and QA models during different phases of the CI journey.

Originality/value

This study attempts to fill the gap of scarce holistic studies on the interacting QI and QA as they affect the PM through the CI journey of organizations.

Keywords

Citation

Upadhyaya, G. and Bhat K., S. (2019), "Quality initiatives, quality awards and performance; contingency effect", Measuring Business Excellence, Vol. 23 No. 3, pp. 335-349. https://doi.org/10.1108/MBE-11-2018-0090

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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