This paper aims to explore the contingency effect of winning a specific Indian quality award (QA) on the correlation between interacting quality initiatives (QI) and QA with performance measures (PM) during the continuous improvement (CI) journey of Indian organizations.
Data collected from a survey were followed by validity and reliability analyzes of the instrument. Hypotheses were tested using Spearman’s correlation test and Fisher’s Z-test.
Similarities and differences among four Indian QA in terms of PM affected by the interacting QI and QA models during different phases of CI journey were identified.
Preliminary identification of PM that realistically reflected the adoption of QI and QA models during different phases of the CI journey.
This study attempts to fill the gap of scarce holistic studies on the interacting QI and QA as they affect the PM through the CI journey of organizations.
Upadhyaya, G. and Bhat K., S. (2019), "Quality initiatives, quality awards and performance; contingency effect", Measuring Business Excellence, Vol. 23 No. 3, pp. 335-349. https://doi.org/10.1108/MBE-11-2018-0090
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