TY - JOUR AB - Purpose– The aim of this paper is to demonstrate how agility as a central focus of an organization can be achieved through a modified balanced scorecard (BSC) system. Design/methodology/approach– An action research approach in a single organization is used to investigate the practicality and usefulness of an agility-focused BSC. Findings– While the theory of constraints (TOC)-based approach was improving agility, it is too short-term. Using a BSC, based on agility principles, staff in the organization had their direction focused on drivers of important strategic issues and enabled a more agile environment. Practical implications– Managers using the TOC have a way forward to use the TOC system, but build a performance measurement system that leads to agility and more sustained competitive advantage. Originality/value– The role of a BSC in enabling agility in an environment using TOC has not been previously investigated. VL - 18 IS - 2 SN - 1368-3047 DO - 10.1108/MBE-10-2012-0052 UR - https://doi.org/10.1108/MBE-10-2012-0052 AU - Gurd Bruce AU - Ifandoudas Panayiotis PY - 2014 Y1 - 2014/01/01 TI - Moving towards agility: the contribution of a modified balanced scorecard system T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited SP - 1 EP - 13 Y2 - 2024/03/28 ER -