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Conflict management as an organizational capacity: survey of hospital managers in healthcare organizations

Walter Vesperi (Department of Economics and Management, Universita degli Studi di Messina, Messina, Italy)
Marzia Ventura (Department of Law, Economics and Sociology, University of Catanzaro, Catanzaro, Italy)
Concetta Lucia Cristofaro (Department of Economics, Law and Sociology, University of Catanzaro, Catanzaro, Italy)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 26 October 2020



The purpose of this paper is twofold. The first objective is to outline the main theoretical framework on the conflict style phenomenon; the second purpose is to understand the conflict style in a sample of Medical Health Manager.


The authors based this research on qualitative-quantitative analysis. This study starts with a survey questionnaire as a method to collect quantitative data. Therefore, the authors conducted a survey on the style of conflict management of hospital managers with subordinates. A modified version of the Rahim Organizational Conflict Inventory II (ROCI II) (Rahim, 1983) – Module B is used. This instrument is composed of 28 entries.


The results of this study offer a double perspective. From a theoretical point of view, the results highlight the main theoretical references related to conflict management. In particular, the main currents of study and the results of empirical evidence have been identified within organizational theory. The empirical part of this study, instead, offers a survey, carried out through the administration of the ROCI II – module B questionnaire.


This paper offers interesting food for thought on conflict management. In particular, it offers theoretical references on the subject and on the validation of the ROCI II - Form B model, in health organizations.



Vesperi, W., Ventura, M. and Cristofaro, C.L. (2020), "Conflict management as an organizational capacity: survey of hospital managers in healthcare organizations", Measuring Business Excellence, Vol. ahead-of-print No. ahead-of-print.



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