Thai organizations are currently wrestling with the quality demands that are placed on them because of the approaching accession of Thailand into the ASEAN Economic Community. Thai managers are acutely aware that this will increase competitive pressures in their country, and are therefore looking for a technique which can help them create higher quality organizations and achieve sustainable high performance in the Thai context. This article aims to evaluate whether the high performance organization (HPO) framework can provide the necessary support.
During two workshops in Bangkok, one for representatives of eight Thai profit and governmental organizations and one for staff and students of a Thai university, participants were asked to complete the HPO questionnaire. From the resulting scores three main areas of improvement were identified for Thai organizations which they should address in order to become HPO. These areas of improvement were discussed during the workshops with the explicit purpose of determining how they could be addressed in the Thai context.
The research showed that Thai managers and employees understood the HPO questionnaire and were able to fill in this survey; the results of the HPO questionnaire yielded relevant areas of improvement for Thai organizations; and the HPO framework was seen as being a valuable technique for Thai organizations to improve in a sustainable way.
Further research should focus on testing the HPO framework in practice by implementing the recommendations in Thai organizations and then tracking the performance of these organizations in time. In addition, future research could look into the degree in which the characteristics of the HPO framework itself are suited to the Thai context, in comparison to other quality and performance improvement models and frameworks.
This is the first research into the suitability of an HPO framework in the specific Thai context.
The authors thank the participants of the two workshops “What makes a high performance organization: the HPO diagnosis in practice” which were conducted in Bangkok, Thailand in November 2012, for their input for this article.
A. de Waal, A. and Tan Akaraborworn, C. (2013), "Is the high performance organization framework suitable for Thai organizations?", Measuring Business Excellence, Vol. 17 No. 4, pp. 76-87. https://doi.org/10.1108/MBE-01-2013-0001Download as .RIS
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