Effect of abusive supervision on emotional exhaustion and organizational citizenship behavior: a moderating role of workplace friendship
Leadership & Organization Development Journal
ISSN: 0143-7739
Article publication date: 18 June 2024
Abstract
Purpose
This study uses the Conservation of Resource theory to examine the influence of abusive supervision on organizational citizenship behavior (OCB) via emotional exhaustion, using a moderated mediation framework.
Design/methodology/approach
A questionnaire was adapted to collect data from 212 full-time employees in 22 private health centers in Nineveh governorate in Iraq in two waves. Hypotheses were tested using hierarchical regression and bootstrapping analyses.
Findings
This study suggests that workplace friendship reduces the positive relationship between abusive supervision and emotional exhaustion of employees and reduces the negative indirect effect of abusive supervision on OCB.
Originality/value
First, this study provides academicians with a better understanding of the moderating effect of workplace friendship on the relationship between abusive supervision and emotional exhaustion and then its impact on OCB. Second, the paper is one of the few studies that dealt with the abusive supervision in the health sector using data from the Middle East in Iraq, while most leadership research is conducted in the western part of the world.
Keywords
Acknowledgements
The author is very grateful to the University of Mosul, College of Administration and Economics, for the facilities provided, which helped to improve the quality of this work.
Citation
Al-kashab, H.T. (2024), "Effect of abusive supervision on emotional exhaustion and organizational citizenship behavior: a moderating role of workplace friendship", Leadership & Organization Development Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/LODJ-07-2023-0383
Publisher
:Emerald Publishing Limited
Copyright © 2024, Emerald Publishing Limited