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Catalyzing transformational leadership in Chinese hospitality industry – complexity theory perspective: mix method approach

Nadia Aslam (School of Tourism and Hotel Management, Dongbei University of Finance and Economics, Dalian, China)
Umar Farooq Sahibzada (Business School for the Creative Industries, University for the Creative Arts, Epsom, UK) (Department of Management, Information and Production Engineering, Universita degli Studi di Bergamo, Bergamo, Italy)

Leadership & Organization Development Journal

ISSN: 0143-7739

Article publication date: 22 December 2023

Issue publication date: 26 March 2024

389

Abstract

Purpose

The study seeks to propose a linear model by applying complexity theory and resource-based theory to investigate how hotels achieve competitive advantage and organizational performance during the Covid-19 pandemic from the perspective of hotel leaders.

Design/methodology/approach

Using a standardized questionnaire and convenience sampling approach hotel managers and administrative employees were surveyed online. A total of 354 participants from five provinces in China were examined using Smart PLS and fsQCA 3.0 for analysis. The utilization of the asymmetric method facilitates the elucidation of relationships that may not be readily apparent when employing conventional symmetric approaches.

Findings

The results display a significant impact of transformational leadership (TL) on market orientation (MO), competitive advantage (CA) and organizational performance (OP). The results show numerous combinations using fsQCA that can be utilized to increase OP within the hotel industry.

Originality/value

At present, there is a lack of substantial empirical evidence to comprehensively investigate the impact of TL on MO, CA and OP in the field of hospitality research specifically in the context of the Covid-19. The study also contributes by providing an explanation of the factors that contribute to the development of a higher organizational performance base through TL, MO and CA during the Covid-19 pandemic.

Keywords

Citation

Aslam, N. and Sahibzada, U.F. (2024), "Catalyzing transformational leadership in Chinese hospitality industry – complexity theory perspective: mix method approach", Leadership & Organization Development Journal, Vol. 45 No. 2, pp. 304-328. https://doi.org/10.1108/LODJ-05-2023-0205

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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