TY  - JOUR
AB  - Purpose– The purpose of this paper is to reflect on the development of ideas relating to the value of library relationships. The paper is conceptual and provides a framework for the measurement of relationship capital (RC) for academic and research libraries. Design/methodology/approach– The research approach has been to employ a mixed method research strategy combining desk research on the concepts of the definition of RC and its foundation theories with an exploration of relational capital assessment methods from other industries. A historical review is presented with cases of the traditional main method of delivering effective relationships in libraries (embedded librarians, academic liaison and subject librarians). Findings– The synthesis suggests a measurement approach to populate the RC dimension of the value scorecard, thereby providing an estimation of the full value of the library’s relational capital. Originality/value– The paper fills a gap in the consideration of the importance of relationships to academic and research libraries, and provides a unique and original framework for assessment and measurement.
VL  - 36
IS  - 3
SN  - 0143-5124
DO  - 10.1108/LM-11-2014-0134
UR  - https://doi.org/10.1108/LM-11-2014-0134
AU  - Town J. Stephen
ED  - Stephen Town and Ian Hall
PY  - 2015
Y1  - 2015/01/01
TI  - Measures of relationship capital for the value scorecard
T2  - Library Management
PB  - Emerald Group Publishing Limited
SP  - 235
EP  - 247
Y2  - 2024/04/19
ER  -