TY - JOUR AB - Purpose The purpose of this paper, conducted at Penn State University, is to inform a redesign of the library facility integrating a Collaboration Commons projected to cost over $20m.Design/methodology/approach A mixed-methods design comprised of observation, focus groups, conversations with students, interviews with Knowledge Commons personnel and a UX Café was employed. Researchers investigated the students’ need for workspaces and soft-seating.Findings Findings suggested that students generally come to the libraries with a goal of being productive and they value the productivity generated by spacious and well-designed workspaces over the comfort of soft-seating. Students desire an increase in the availability of workspaces.Originality/value These findings informed facility enhancement recommendations, and have been integrated into the program statement made available to design firms bidding on the renovation project. VL - 40 IS - 1/2 SN - 0143-5124 DO - 10.1108/LM-10-2017-0102 UR - https://doi.org/10.1108/LM-10-2017-0102 AU - Borrelli Steve AU - Chao Zoe AU - Su Chao PY - 2018 Y1 - 2018/01/01 TI - Reflecting the voice of the student: A case study from The Pennsylvania State University using mixed-methods in assessing space T2 - Library Management PB - Emerald Publishing Limited SP - 121 EP - 127 Y2 - 2024/09/22 ER -