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Mobile phone library service: seat management system based on WeChat

Yan Liu (Nanjing Agricultural University – Weigang Campus, Nanjing, China)
Hui Ye (Nanjing Agricultural University – Weigang Campus, Nanjing, China)
Hua Sun (Nanjing Agricultural University, Nanjing, China)

Library Management

ISSN: 0143-5124

Article publication date: 2 June 2021

Issue publication date: 22 July 2021

Abstract

Purpose

This paper proposes a systematic method to manage students to use limited seat resources in Chinese university libraries, with the aid of mobile phone app, at the same time, its use is being investigated.

Design/methodology/approach

Use mixed research methods, quantitative and qualitative research. Through observation, questionnaire and interview to achieve research purpose. The survey was conducted in the library of Nanjing agricultural university.

Findings

The result shows system can offer convenient, accurate, more personalized, mobility service to each user. Actual average seat usage rate is over 51.7% in a day, most of users are satisfied with the seat management system, students' satisfaction degree are 94.8%. It is also an extension of mobile phone library service.

Originality/value

Seat management system innovate traditional people-oriented service mode of study room into smart, readers can browse usage information of seats anytime and anywhere, get what they want, service become fast and convenient. In period of COVID-19, the seat system also plays an important role, it is easy for librarians to control the number of students to enter, the trajectory of readers in the library can be tracked and the possible epidemic risk can be accurately prevented and controlled.

Keywords

Acknowledgements

Yan Liu would like to express her thanks to Hui Ye, the colleague, for her help, statistics, conduct questionnaire survey. Without her help, this article could not have been finished successfully and smoothly.

The authors would like to acknowledge and give thanks to Sun Hua for their essential support and advice on this paper, which has been greatly appreciated.

Citation

Liu, Y., Ye, H. and Sun, H. (2021), "Mobile phone library service: seat management system based on WeChat", Library Management, Vol. 42 No. 6/7, pp. 421-435. https://doi.org/10.1108/LM-09-2020-0132

Publisher

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Emerald Publishing Limited

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