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Lessons learned: a meta-synthesis examining library spaces, services and resources during COVID-19

Lana Munip (Library Assessment, Pennsylvania State University, University Park, Pennsylvania, USA)
Leigh Tinik (Library Assessment, Pennsylvania State University, University Park, Pennsylvania, USA)
Steve Borrelli (Library Assessment, Pennsylvania State University, University Park, Pennsylvania, USA)
Gabriella Reese Randone (Library Assessment, Pennsylvania State University, University Park, Pennsylvania, USA)
Eun Jung Paik (Library Assessment, Pennsylvania State University, University Park, Pennsylvania, USA)

Library Management

ISSN: 0143-5124

Article publication date: 1 December 2021

Issue publication date: 20 January 2022

1089

Abstract

Purpose

The purpose of this study is to investigate the evolving ways library users engaged with services and resources and how library services adapted to meet their needs, in order to improve practice post-pandemic.

Design/methodology/approach

During Fall 2020 and Spring 2021, nine studies were conducted which examined the usage of space, services and resources; and employee and student perspectives. Findings from these studies were synthesized for this investigation through a process of qualitative meta-synthesis.

Findings

The themes from this meta-synthesis point to an ongoing need for streamlining services and processes, to improve efficiency as well as enable the Libraries to be prepared for the next crisis.

Originality/value

While change takes time for large organizations, the existence of system-wide processes and services enabled library employees to continue assisting users across all Penn State campuses, demonstrating that the University Libraries could be considered a model for the “One Penn State” vision that the university strives to achieve by 2025.

Keywords

Citation

Munip, L., Tinik, L., Borrelli, S., Randone, G.R. and Paik, E.J. (2022), "Lessons learned: a meta-synthesis examining library spaces, services and resources during COVID-19", Library Management, Vol. 43 No. 1/2, pp. 80-92. https://doi.org/10.1108/LM-08-2021-0070

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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