TY  - JOUR
AB  - Purpose The purpose of this paper is to examine the impact of Libqual+™ dimension (affect of services, information control and Library as a place) on user satisfaction at Universiti Kebangsaan Malaysia (UKM).Design/methodology/approach Data were collected using a sample of 100 students and it was analyzed using SPSS and SmartPLS. The measurement model was analyzed using composite reliability, convergent and discriminate validity while the structural model was used to predict the relationships between variables.Findings The results indicated that services, information control and library as a place have a significant and positive impact on the overall satisfaction of library users, with affect of services being the most important predictor of library user satisfaction.Practical implications Overall, users are satisfied with the services provided by the UKM library. Results from this study will help librarians to make better decisions in providing effective services and fulfilling the library’s vision and mission.Originality/value The study provides insight into the UKM University how to use LibQual+™ dimension to improve user’s satisfaction.
VL  - 40
IS  - 3/4
SN  - 0143-5124
DO  - 10.1108/LM-03-2018-0023
UR  - https://doi.org/10.1108/LM-03-2018-0023
AU  - Choshaly Sahar Hosseinikhah
AU  - Mirabolghasemi Marva
PY  - 2018
Y1  - 2018/01/01
TI  - Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia
T2  - Library Management
PB  - Emerald Publishing Limited
SP  - 240
EP  - 250
Y2  - 2024/09/23
ER  -