Library services for mobile devices: the National Institute of Education Library experience

Abstract

Purpose

The paper aims to share National Institute of Education (NIE) Library's experience in providing mobile library services for mobile devices.

Design/methodology/approach

This paper describes and documents down key experiences of NIE Library for mobile devices. As a case study, this paper presents the design considerations for the type of library services to provide, the challenges encountered and the solutions to overcome such challenges.

Findings

With the dramatic increase in the use of smartphones, library patrons increasingly demand the ability to access library services and information anytime, anywhere via their smartphones. As part of NIE Library's LIBRIS 21 strategic master plan to transform the Library from a place to a space, NIE Library seized the opportunity to engage smartphone users through the implementation of a mobile application named LibGO! This paper will detail: rationales behind the decision to implement LibGO!, types of library services offered and key features of LibGO! and the challenges faced and how they were resolved.

Originality/value

The paper will share the feedback, usage statistics and key learning points gathered, as well as provide recommendations for future developments.

Citation

Perng Wong, K. (2013), "Library services for mobile devices: the National Institute of Education Library experience", Library Hi Tech News, Vol. 30 No. 9, pp. 7-11. https://doi.org/10.1108/LHTN-09-2013-0048