The purpose of this paper is to develop a process model of an implementation of an emerging information technology in a library. The study was motivated by a lack of process model that can guide existing and future library managers in implementing such technology.
The model was developed using the qualitative research method. Specifically, the case study research approach was employed to investigate how the first public library in the UK implemented the Radio Frequency Identification (RFID) technology. Interviews were conducted with the people who were involved in the implementation of the technology.
A process model of emerging IT implementation in a library was developed. The model is divided into three phases: before, during and after the installation. It consists of ten activities, starting from soliciting requirements until enhancing the RFID system.
The model developed in this study overcomes the lack of a model on emerging IT implementation process. However, it was based on the implementation of RFID technology. Future research can enhance the model by using it on future library technologies.
Library managers may use the model to guide them in the implementation of emerging IT generally, and RFID specifically.
The contribution of this study lies in the new model of emerging IT implementation process.
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