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Hong Kong academic librarians' attitudes toward robotic process automation

Chia-Hua Lin (Faculty of Education, University of Hong Kong, Pokfulam, Hong Kong)
Dickson K.W. Chiu (Faculty of Education, University of Hong Kong, Pokfulam, Hong Kong)
Ki Tat Lam (Independent Researcher, Kowloon, Hong Kong)

Library Hi Tech

ISSN: 0737-8831

Article publication date: 7 September 2022

414

Abstract

Purpose

This research investigates Hong Kong academic librarians' attitudes toward robotic process automation (RPA) and their willingness to learn this technology.

Design/methodology/approach

This qualitative study collected data through one-on-one semi-structured interviews conducted with video conferencing software. After participants received basic RPA information and three existing library application cases, they answered questions based on the interview guide. This research used the inductive thematic analysis method to analyze the collected data.

Findings

Regarding Hong Kong academic librarians' attitudes towards RPA, 19 themes were identified. Although all participants did not have previous knowledge of RPA, most showed positive attitudes toward implementing RPA in their libraries and some willingness to learn it. Besides, among all identified themes, negative attitudes mainly comprised “Affect” and “Cognition” factors, hindering RPA deployment in academic libraries.

Originality/value

This research helps librarians and RPA vendors make better decisions or strategies for implementing RPA for libraries, which has not been explored, especially in East Asia.

Keywords

Citation

Lin, C.-H., Chiu, D.K.W. and Lam, K.T. (2022), "Hong Kong academic librarians' attitudes toward robotic process automation", Library Hi Tech, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/LHT-03-2022-0141

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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