Research on the drivers of undergraduates' intention to use university digital libraries: affinity theory as an additional construct of information system success model

Abstract

Purpose

This study aims to examine the factors influencing undergraduates' intention to use university digital libraries by integrating the information system success model and affinity theory.

Design/methodology/approach

Based on the 265 valid responses gathered through a survey, the structural equation modelling (SEM) technique was employed to test the research model and hypotheses.

Findings

The results indicated that system quality and digital libraries (DLs)' affinity significantly affect undergraduates' user satisfaction. However, information quality and service quality does not. User satisfaction has significant impact on undergraduates' intention to use university digital libraries.

Practical implications

Librarians and service providers should focus on enhancing the system quality of digital library and DLs' affinity, to improve the undergraduates' user satisfaction, further motivating undergraduates to use university digital libraries.

Originality/value

The information system success model is enriched by affinity as an additional construct.

Citation

Xu, F. and Du, J.T. (2022), "Research on the drivers of undergraduates' intention to use university digital libraries: affinity theory as an additional construct of information system success model", Library Hi Tech, Vol. 40 No. 6, pp. 1627-1641. https://doi.org/10.1108/LHT-03-2021-0108