Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?

Abstract

Purpose

The purpose of this study is to present a comprehensive approach to studying organizational culture using “soft measures” to facilitate sustainable quality development in organizations. The purpose is also to present, discuss and compare the results from a survey designed to measure a company’s value base.

Design/methodology/approach

A number of different methods were used to collect soft data to study and measure organizational culture and at the same time influence the culture and the leadership within three organizations. One method, the survey, was used on two different occasions to obtain an overview of the culture within an organization and to investigate if the activities had influenced the culture and the leadership.

Findings

The application of soft measures used by leaders to study and develop organizational culture resulted in statistically significant positive changes in organizational work culture, according to a pre-post survey after a short period of one year.

Practical implications

The approach can be used by leaders in different types of organizations as the challenge of changing the organizational culture through the leadership seems to be a common challenge regardless of line of business.

Originality/value

The study shows the benefits of using a comprehensive approach to assess an organization’s culture based on qualitative measures and analysis.

Citation

Ingelsson, P., Bäckström, I. and Snyder, K. (2018), "Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?", Leadership in Health Services, Vol. 31 No. 3, pp. 276-292. https://doi.org/10.1108/LHS-02-2018-0012