TY - JOUR AB - VL - 42 IS - 9/10 SN - 0368-492X DO - 10.1108/K-11-2013-003 UR - https://doi.org/10.1108/K-11-2013-003 AU - PY - 2013 Y1 - 2013/01/01 TI - Erratum T2 - Kybernetes PB - Emerald Group Publishing Limited Y2 - 2024/05/11 ER -