Turn the table around: workplace incivility, coworker deviance, turnover intentions and nurses' job performance

Abstract

Purpose

The present study aims to analyze the effect of workplace incivility and coworker deviant behavior on turnover intentions and nurses' job performance.

Design/methodology/approach

Data were obtained from 318 nurses using a structured questionnaire. The multistage sampling technique was used to distribute the questionnaire and analysis was performed through structural equation modeling.

Findings

The findings show association between workplace incivility and coworker deviant behavior on turnover intentions and nurses' job performance. Further, the findings state that coworker deviant behavior has impact on turnover intentions and nurses' job performance.

Research limitations/implications

Results of the study show critical situation for healthcare sector. Findings show that negative behaviors influence nurses' performance and escalate their intentions to leave this profession. These findings can help authorities to take some actions and use interventions to suppress or control these negative behaviors to improve the nursing performance at workplace.

Originality/value

The nursing literature is devoid of evidence about how workplace incivility and coworker deviant behavior influence employee outcomes.

Citation

Faheem, M.A., Ali, H.Y., Akhtar, M.W. and Asrar-ul-Haq, M. (2023), "Turn the table around: workplace incivility, coworker deviance, turnover intentions and nurses' job performance", Kybernetes, Vol. 52 No. 9, pp. 3085-3101. https://doi.org/10.1108/K-09-2021-0837