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Digital technology use of SMEs during the COVID-19 pandemic in Turkey: mobile applications’ role on motivation and job performance

Cevahir Uzkurt (Department of Management, Business School, Ankara Yildirim Beyazit University, Ankara, Turkey)
Emre Burak Ekmekcioglu (Department of Management, Business School, Ankara Yildirim Beyazit University, Ankara, Turkey)
Semih Ceyhan (Department of Management, Business School, Ankara Yildirim Beyazit University, Ankara, Turkey)
Muhammed Bugrahan Hatiboglu (Graduate School of Social Sciences, Management and Organzitaion, Ankara Yildirim Beyazit University, Ankara, Turkey)

Kybernetes

ISSN: 0368-492X

Article publication date: 3 January 2023

79

Abstract

Purpose

The purpose of this article is to examine the impact of digital technology (specifically mobile applications) use on employees' perceptions of motivation at work (MW) and job performance (JP).

Design/methodology/approach

Survey data were collected from 4,089 employees working in small and medium-sized enterprises (SMEs) registered to Small and Medium Enterprises Development Organization (SMEDO) in Turkey. The relationships were assessed through structural equation modeling with bootstrap estimation.

Findings

The results support the proposed framework illustrating the positive effect of perceived usefulness (PU) and perceived ease of use (PEOU) of mobile applications on employees' perceived JP. Findings indicate that MW has exhibited a mediating effect between both PU and JP and PEOU and JP.

Originality/value

This article discusses the accelerating role of coronavirus disease 2019 (COVID-19) pandemic on SMEs' technology acceptance and the acceptance's positive impact on employees' motivation and performance. This article adds to the literature on SMEs by enabling researchers and practitioners to understand the issues in digital technologies acceptance by SME employees and contributes towards enriching the knowledge on technology acceptance perceptions' role in SMEs coping strategies during the COVID-19.

Keywords

Acknowledgements

Funding: The authors received no financial support for the research, authorship, and/or publication of this article.

Citation

Uzkurt, C., Ekmekcioglu, E.B., Ceyhan, S. and Hatiboglu, M.B. (2023), "Digital technology use of SMEs during the COVID-19 pandemic in Turkey: mobile applications’ role on motivation and job performance", Kybernetes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/K-08-2022-1189

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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